Shipping policy

We ship orders in 3-4 business days of the time you place the order with us. 

Believe us.. We want you to get your items as fast as possible 💌💌  USPS is typically the carrier we use.  Shipping may be increased/delayed by USPS at times of high volume; special sales and holidays. We promise to do our very best for you.

2 point 2 for the 22 dba Flip The Script On Suicide is not responsible for:

  • Delays by the shipping carrier
  • Products lost or damaged by the shipping carrier (we hope this does not happen but they are human too, please contact us)
  • Packages deemed undeliverable because the customer provided the wrong address
  • Packages delivered confirmed to the address provided and not found***

Once the packages leave us and are in the custody of the shipping carrier the carrier is responsible for their care.  

MILITARY SHIPPING:

A few things to note about sending to APO/FPO/DPO

1. Once the package gets to the DoD for final delivery a standard tracking will no longer work. Please be patient and make sure the address is entered correctly (we are not responsible for packages that do not make it to military destinations):

  • CPT JOHN DOE
    UNIT 2050 BOX 4190
    APO AP 96278
  • SGT ROBERT SMITH
    PSC 802 BOX 74
    APO AE 09499

One of the most crucial parts of shipping to military service members is how you format the address. A common question is whether or not the sender should add the city and country name to the shipping address. The answer to this is NO.

When shipping to military service members use the APO/FPO/DPO (APO is used for Air/Army Post Office; FPO is used for Fleet Post Office; DPO is used for Diplomatic Post Office) in the ‘City’ field of an address. From the State field, select:

  • Armed Forces – AE is the abbreviation for Armed Forces. It is used for armed forces in Europe, the Middle East, Africa, and Canada
  • Armed Forces Pacific – AP is the abbreviation for Armed Forces Pacific and is used for the Pacifics
  • Armed Forces America – AA is the abbreviation for Armed Forces America and it excludes Canada

Then enter a 5-digit zip code. Following this format not only ensures the package will arrive properly, it also makes it clear that the package is military mail when entering the mail stream.

Another note about format: if you mail an article to a military address and do not include a valid addressee, it will be returned to sender. If you do not include a return address, the mail will be opened in the Military Post Office Mail Recovery Center Network to attempt to decipher the sender’s address. If they are unable to determine the return address, the contents may be sent to local charities.

 

 

 

 

 

At any point in time, if you have questions we would love to chat with you. Please email us.  hello@ftsos.org 

Thank you again for helping us provide hope and resources to those struggling to find healing and a suicide free future.